Cookie Policy

Cookies are small text files that are stored on your device when you visit our website. They enable core functionality, make the Service more user-friendly and help us understand how the platform is used. Similar technologies (such as local storage or tracking pixels) are treated like cookies for the purposes of this Policy.

The use of cookies and similar technologies is governed in particular by the GDPR and the German Telecommunications-Telemedia Data Protection Act (TTDSG). Under this framework, strictly necessary cookies may be used on the basis of our legitimate interest in providing a secure and functional Service (Art. 6(1)(f) GDPR and Section 25(2) TTDSG), while non-essential cookies generally require your prior consent (Art. 6(1)(a) GDPR, Section 25(1) TTDSG).

• Strictly necessary cookies: required for secure login, session management, load balancing, security and basic operation of the dashboard and chatbot. These cookies cannot be disabled via our systems.
• Preference cookies: store your language, theme and other user settings so that the Service behaves consistently according to your preferences.
• Analytics cookies (optional): help us understand how users interact with the platform (for example which pages are visited and how often). We use this information in aggregated form to improve stability, usability and performance. These cookies are only set with your consent.

When you first visit our website, we display a cookie banner that allows you to accept or reject non-essential cookies and to adjust your preferences. We store your choice so that we can respect it on subsequent visits, unless you delete your cookies or change your settings.

You can revoke or modify your consent at any time with effect for the future via the cookie settings (where implemented) or via your browser settings. The lawfulness of processing based on your consent before its withdrawal remains unaffected.

Most browsers allow you to block cookies, delete existing cookies or configure them so that you are notified before a cookie is stored. The exact procedure depends on your browser. If you block or delete cookies, certain functions of the Service may no longer be available or may only be available to a limited extent.